Privacy Policy

Last updated: September 5, 2026

At Zova London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise use our services.

This Privacy Policy is intended to provide transparency about our data practices and your rights under applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

1. About Zova London

This website is operated by:

Business name: Zova London
Chamber of Commerce (KvK): 42155441
Contact: Via the contact form on our website

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact form available on our website.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website.

When you place an order or attempt to make a purchase, we may collect information such as:

• Your first and last name
• Billing address
• Shipping address
• Telephone number
• Email address provided during checkout
• Products ordered
• Order and transaction information
• Payment status and payment-related information
• Communications relating to your order

When you visit our website, certain technical information may also be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Referring pages or websites
• Pages viewed
• Cookie and similar technology information

When you contact us through our contact form, we may collect the information you choose to provide, such as your name, contact details, order number, and the contents of your message.

3. How We Use Your Personal Information

We may process your personal information for purposes including:

• Processing and fulfilling your orders
• Processing payments
• Arranging shipping and delivery
• Providing order confirmations and updates
• Handling returns, refunds, and customer service requests
• Responding to questions submitted through our contact form
• Detecting and preventing fraud or misuse
• Maintaining the security of our website
• Improving our website, products, and customer experience
• Complying with tax, accounting, and other legal obligations
• Measuring the effectiveness of our website and marketing
• Sending marketing communications where permitted by law

We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

4. Legal Bases for Processing

Where the GDPR applies, we process your personal information only where we have a valid legal basis.

Depending on the circumstances, this may include:

Performance of a contract: We need certain personal information to process your purchase, deliver your order, and provide customer service.

Legal obligations: We may need to retain or process certain information to comply with tax, accounting, consumer protection, or other legal requirements.

Legitimate interests: We may process certain information where reasonably necessary to operate, secure, and improve our business, provided that these interests do not override your fundamental privacy rights.

Consent: Where required, we will ask for your consent before using certain cookies or sending certain forms of direct marketing. You may withdraw your consent at any time.

5. Payments

When you make a purchase, your payment may be processed by a third-party payment provider.

Payment providers may collect information necessary to complete your transaction, such as payment card or account information.

Zova London does not necessarily receive or store your complete credit or debit card details. Payment providers process payment information according to their own privacy policies and security standards.

6. Order Fulfilment & Shipping

To process and deliver your order, we may share the information necessary for fulfilment with third parties involved in the delivery process.

This may include:

• Fulfilment providers
• Warehousing partners
• Shipping and courier companies
• Logistics providers
• Order management providers

Information shared may include your name, delivery address, telephone number, email address, and relevant order details.

We only provide information that is reasonably necessary for these parties to perform their services.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors use our services.

Depending on the technologies used on our website, cookies may be used for:

Essential functionality — such as maintaining your shopping cart, checkout session, and security features.

Preferences — such as remembering choices you make on our website.

Analytics — helping us understand how visitors interact with our website and how we can improve it.

Advertising and marketing — measuring advertising performance and, where permitted, providing more relevant advertising.

Where legally required, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

You can also control certain cookies through your browser settings. Disabling some cookies may affect how parts of our website function.

8. Analytics & Advertising

We may use analytics and advertising technologies to understand website performance, measure marketing campaigns, and improve our services.

Depending on our current technology setup, these providers may receive information about your device, browser, IP address, interactions with our website, and purchases.

Where required by applicable law, advertising and analytics technologies that are not strictly necessary will only be activated after you have provided consent.

You may withdraw or change your consent through the cookie settings available on our website, where applicable.

9. Marketing Communications

If you choose to subscribe to marketing communications, we may use the contact information you provide to send information about products, promotions, launches, offers, and other Zova London updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us through our website.

Withdrawing your marketing consent does not affect essential communications relating to an existing order.

10. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business, including providers involved in:

• E-commerce and website hosting
• Payment processing
• Order fulfilment
• Shipping and logistics
• Customer service
• Website analytics
• Marketing and advertising
• Fraud prevention and website security
• Professional, accounting, or legal services

We may also disclose personal information where required by law, regulation, legal proceedings, or a lawful request from a competent authority.

11. International Data Transfers

Some of our service providers may process personal information in countries outside your country of residence or outside the European Economic Area (EEA).

Where the GDPR applies and personal information is transferred internationally, we take appropriate measures where required to ensure an adequate level of protection.

These measures may include relying on an adequacy decision, appropriate contractual safeguards such as Standard Contractual Clauses, or another legally recognised transfer mechanism.

12. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may vary depending on the type of information and may be influenced by:

• Order fulfilment requirements
• Customer service requirements
• Tax and accounting obligations
• Fraud prevention
• Legal claims and disputes
• Other applicable legal requirements

When information is no longer required, we will delete, anonymise, or otherwise securely dispose of it where appropriate.

13. Data Security

We take reasonable technical and organisational measures designed to protect your personal information against accidental loss, misuse, unauthorised access, alteration, or disclosure.

We also seek to limit access to personal information to parties that reasonably require it to provide their services.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Under the GDPR, these may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of certain processing
• Object to certain processing based on legitimate interests
• Object to direct marketing
• Request data portability where applicable
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with a competent data protection authority

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, please use the contact form on our website and clearly state that your request relates to privacy or personal data.

We may request reasonable information to verify your identity before processing certain requests.

15. Right to Lodge a Complaint

If you believe that your personal information has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority.

If Zova London is established in the Netherlands, the relevant Dutch supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

You may also contact us first through our contact form so that we have an opportunity to address your concern.

16. Children's Privacy

Our website is not intended for the collection of personal information from children who are not legally permitted to provide such information without parental or guardian consent.

If we become aware that personal information has been collected from a child in circumstances where consent or another legal basis was required and absent, we will take reasonable steps to delete that information.

17. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Zova London is not responsible for the privacy practices, security, or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date at the top.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

For questions about this Privacy Policy, the personal information we hold about you, or to exercise your privacy rights, please contact us through the contact form on our website.

Zova London
Chamber of Commerce (KvK): 42155441
Contact: Via the contact form on our website