3. Terms & Conditions

Last updated: 5 September 2026

These Terms & Conditions govern purchases made through the Zova London website.

By placing an order, you agree to these Terms & Conditions.

About Us

The website is operated by:

Zova London
KvK: 42155441
Contact: Via the contact form on our website

Products

We make reasonable efforts to ensure product descriptions, images and other information displayed on our website are accurate.

Colours, packaging or presentation may vary slightly from images due to screen settings, product updates or manufacturing changes.

Nothing in these Terms limits your statutory rights where goods are faulty, not as described or otherwise fail to comply with applicable consumer law.

Prices

Product prices will be displayed on our website.

Any applicable taxes, shipping charges or additional charges will be communicated before the customer completes their order as required by law.

We reserve the right to change prices for future purchases.

Orders

Submitting an order constitutes an offer to purchase the selected products.

An order is accepted when we confirm acceptance in accordance with our checkout and order-confirmation process.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, obvious pricing errors or product unavailability.

Where we cancel an order after payment has been taken, the relevant amount will be refunded.

Payment

Payment must be made using one of the payment methods offered during checkout.

Payment processing may be provided by third-party payment providers and may be subject to their terms and privacy practices.

Delivery

Delivery estimates and charges will be displayed where applicable.

Please see our Shipping Policy for further information.

Cancellation & Returns

UK consumers purchasing online may have statutory cancellation and return rights.

Please see our Returns & Refund Policy for further information.

Nothing in our policies is intended to exclude or restrict rights that cannot legally be excluded under applicable UK consumer law.

Product Use

Zova products must be used according to the instructions and warnings supplied with the product.

Before use, read all instructions, ingredient information, precautions and warnings carefully.

Do not use a product contrary to its instructions or on areas for which it is not intended.

Discontinue use where appropriate if an adverse reaction occurs and seek appropriate medical advice if necessary.

Intellectual Property

Unless otherwise stated, content on the Zova London website, including our branding, graphics, text and original product photography, is owned by or licensed to Zova London and is protected by applicable intellectual property laws.

You may not reproduce or commercially exploit such content without permission.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by law, Zova London will not be responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer purchase.

Changes

We may update these Terms from time to time.

The Terms applicable to your purchase will be those in effect when the relevant contract is formed, subject to any rights provided by law.

Governing Law

These Terms are governed by applicable law.

If you are a consumer, nothing in these Terms deprives you of mandatory consumer protections that apply to you.

Contact

For questions regarding these Terms, contact us through the contact form on our website.

Zova London — KvK 42155441